EXCHANGE, RETURN AND REFUND
You may exchange or return goods by contacting Wage Italia within 10 days from the goods’.
The product you return must satisfy the following requirements:
- It must not have been used
- It must be returned in its original packaging which must not be damaged or broken
- It must be returned within 10 days of delivery
In the case you wanto to change the product you bought with another one, the process is easy.
Fill in the following form explaining the situation and specifying the new product you wish to exchange it for (please check that the item is in stock on the website first).
Once Wage Italia has received your email they will contact you to confirm delivery and whether the new item you have selected is available. After we received and verified your return, the item will be sent to at the same shipping address indicated for the first order. You will receive a confirmation email.
If you have already paid for postage because you spent under €60, the postage costs will be the responsibility of WAGE ITALIA.
If you choose to exchange your item(s) for a product which costs more you may pay the difference by means of a bank transfer or cash on delivery to the courier. Read the conditions here
If you choose to exchange your item(s) for a product which costs less you will receive a credit note via email, this may be used on the website https://www.drunknmunky.it/ and is valid for one year.
If the item you have purchased does not meet your requirements you may return it by filling in the following form. Once Wage Italia has received your email they will contact you to confirm the return.
Delivery charges incurred on return are the customer’s responsibility.
Once the item has arrived at the warehouse is in its original packaging and has been deemed undamaged, Wage Italia will proceed with the refund. The timescale and method depends on the method of payment which was utilised when the item was purchased.
PayPal refund– According to the bank which issued your credit card, the refund may take up to ten working days.
Credit card, cash on delivery payment and bank transfer refund – Remember to give Wage Italia your current account details, so we can send a bank transfer. Bank charges and delivery charges will not be refunded.